The Good Lady is an Australian family owned and operated commercial catering equipment importer distinguished primarily by its process in selecting only premium grade quality global brands. The company was born in 2008 through witnessing the slow degrade of Quality and practicality of design of machines over a 25-year period through its well-established food service sister company Catering Wholesalers Pty Ltd. Mass Produced Poorly designed equipment with little or no ability to perform in the commercial kitchen; lacking both the technical design and thought from genuine field technicians and user/operators needs, inspired our team and founder Charles Beydoun to explore the world of Food equipment manufacturers abroad and take aim specifically at the drivers in quality & design in equipment.

TECHNICAL TESTING

Our approach is different in that we engage a team of industry technical experts that ensure every product associated with a brand is technical sound bolt by bolt within every area of its design. Such a process has enabled us to stay faithful to our mission and this is reflected through our warranty and guarantees for quality. Experienced Field technicians are a critical component in our company’s mission and inspiration.

FIELD TESTING

After technical testing, products are field tested and are pushed into different environments to achieve different outcomes and for extended times. User operator feedback is gathered and both technical and operational recommendations are amalgamated are documented and implemented into our Product development.

THE GRAVEYARD

This lengthy Technical and Field-Testing Process leaves us with a long graveyard of products that do not meet our criteria. Our Guarantees in Quality are a direct reflection of this process.

INTERNATIONAL COMMUNITY

As important as our technical and user testing is, the International community is a key indicator of a brand and or its products success. Ensuring the brand has withstood the testing in international markets with long term success amongst key establishments is a key indicator of the brands Integrity and mission and focus in manufacturing products with quality & Design.

WHY THE GOOD LADY

The Good Lady range of products is for those with the hospitality sector interested in exploring what quality, design and a sensible value point look like before making their journey to procure Kitchen Equipment for their venues and F & B establishments.

TEST KITCHEN

The Good lady has a Dedicated state of the art testing kitchen facility with the full range of products on display and ready for use. Book in a demonstration with our Chef who will assist you with a product demo relevant for your menu, desired outcome or concept and be guaranteed of a successful outcome.

CENTRAL DISTRIBUTION

Our Main Central Distribution warehouse in in Sydney’s South West with all other Major key items kept in our distribution warehouses within Melbourne, Brisbane and Perth.

HOW WE SELL OUR PRODUCTS

Our products are sold through distributors Nationally. Distributors are an important foundation block of hospitality supplies with Australia and New Zealand. For more details on your nearest distributor please contact our office for further details.

SERVICE & SUPPORT

We operate with a National Service base of service Contractors Australia & NZ along with an internal technician and product team. All major OEM parts are carried in stock at all time and are guaranteed for 10 years from sale date.

“Quality is never an accident. It is always the result of intelligent effort”