The Good Lady Equipment Limited Warranty

This Limited Warranty is provided by “The Good Lady” Trading Entity. ABN Number 34132581965.

THIS LIMITED WARRANTY IS IN ADDITION TO, AND DOES NOT AFFECT, THE LEGAL RIGHTS AND REMEDIES THAT YOU WILL HAVE AGAINST THE PERSON WHO SOLD YOU THE PRODUCTS, WHICH INCLUDES CERTAIN LEGAL RIGHTS AND REMEDIES IN CONNECTION WITH DEFECTIVE PRODUCTS AND/OR PRODUCTS NOT PROVIDED IN ACCORDANCE WITH YOUR CONTRACT WITH THAT PERSON.

1. What this Limited Warranty covers
   1. This Limited Warranty applies only to specific product lines that we distribute under our trading Entity “The Good Lady”
   2. Subject to the conditions and restrictions applicable to this Limited Warranty (as set out in clause 3) and the limits to our liability set out in clause 4, The Good Lady ( “we” “us” and “our”) warrants to the customer for a period of 2 years Parts & Labor with the addition of a further 2 years upon asset registration from the Point of Sale (“the Warranty Period”), that the Product will be free from material defects in workmanship and materials.
   3. For the purposes of this Limited Warranty, the “Point of Sale’ means the time at which you purchase the Products in a new, unused state (unless you can prove that installation of the Products took place at a later date, in which case the Point of Sale will be by reference to the installation date). Please keep your proof of purchase safe, this must be submitted when making a claim under this Limited Warranty.
      NB: Your Asset Must be registered for Activation.
   4. Where a valid claim is made under this Limited Warranty, The Good Lady will, at its option, repair or replace the relevant Product.
   5. The Limited Warranty will apply to any Products which are repaired or replaced under this Limited Warranty for the remainder of the original Warranty Period.
2. How to make a claim under this Limited Warranty
   1. If, at any time during the Warranty Period, the customer becomes aware of a breach of the Limited Warranty, the customer will be required to:
      1. give written notice of the breach to The Good Lady, such notice to be given promptly upon the customer becoming aware of the breach and in any event prior to expiry of the Warranty Period;
      2. provide proof of purchase in relation to the Product (of if applicable, proof of installation);
      3. at The Good Lady option either return to The Good Lady at The Good Lady cost the relevant Product or permit The Good Lady or its agent or sub-contractor to inspect it at the customer's premises; and
      4. provide to The Good Lady all information and assistance which The Good Lady may require to investigate the alleged breach.
   2. Any visits to the customer’s premises by The Good Lady, a sub-contractor of The Good Lady or an authorized dealer to carry out any warranty work under this Limited Warranty will be made between 8:00 a.m. and 5:00 p.m. on weekdays.
   3. It is the customer’s responsibility to ensure that there is suitable access to the Product to effect repairs.
3. Relevant conditions and what this Limited Warranty does not cover
   1. Location
      1. This Limited Warranty only applies to customers purchasing The Good Lady Products for commercial or domestic use within Australia & New Zealand.
   2. Authorised Service
      1. Only The Good Lady, or a sub-contractor of The Good Lady or an authorised dealer, have the authority to carry out work on Products under this Limited Warranty. Work carried out on Products by others will not be covered under the Limited Warranty nor will any resultant damage caused.
   3. Installation
      1. This Limited Warranty does not cover installation of the Products, adjustments associated with the commissioning of the Product or requirements specified in the Product’s users manuals e.g. checking the operation of the door switches in correct position, checking drive chains, etc.
      2. Work required to correct or repair Products due to incorrect installation not carried out materially in accordance with the instructions in the manuals supplied with the Product, will not be covered by this Limited Warranty.
   4. Utilities
      1. To claim under this Limited Warranty, all Products must at all times have been supplied with the correct services – electric, gas, water, drainage, and chemicals [(as set out in the instructions in the manuals supplied with the Product)].
      2. Work required to correct or repair Products due to any of the following causes will not be covered by this Limited Warranty:
         1. electrical supply cabling and/or mains connections made by other parties;
         2. electrical connecting plugs made by others and/or wall socket outlets;
         3. gas supply pipe work and/or connections made by other parties;
         4. gas flow and/or pressure issues;
         5. water supply (hot and cold) pipe work and/or connections made by other parties;
         6. water quality and/or water temperature outside Product specification; and
         7. drains and/or connections made by others and/or pipework not specifically part of the Product supplied.
   5. Maintenance
      1. The Limited Warranty does not cover routine maintenance or cleaning and users should refer to the product instructions for details.
      2. Work required to correct or repair Products due to any of the following causes will not be covered by this Limited Warranty:
         1. costs associated with cleaning so as to gain access to relevant fixtures and components;
         2. all lubricants and any cleaning materials used;
         3. rusting and/or corrosion;
         4. descaling;
         5. blocked gas pilots and /or injectors;
         6. blocked solenoid bodies;
         7. blocked drains, drain pipes and /or failure of components due to blockage;
         8. failure of components where directly due to lack of cleaning and/or maintenance;
         9. costs associated with performing general equipment servicing;
         10. tightening and /or adjusting tension of drive chains or v-belts; and
         11. tightening, adjusting tension and /or tracking of conveyor belts.
   6. Additional Exclusions
      1. The fitting of any non-genuine Good Lady components to the Products and/or any modifications or alterations to Products not approved by The Good Lady, will void this Limited Warranty.
      2. Work required to correct or repair Products due to any of the following causes will not be covered by this Limited Warranty:
         1. where operator error is established;
         2. misuse and /or willful damage;
         3. neglect;
         4. incorrect operation;
         5. accidental damage by movement or transportation by other parties;
         6. freight damage (where freight has not been provided and/or arranged by The Good Lady);
         7. use of abrasive or incorrect cleaning materials or chemicals;
         8. water ingression and /or damage due to incorrect cleaning procedures; and
         9. supply hoses and /or drainage lines not supplied by Blue Seal.
         10. Improper usage of the product, using it for purposes other than its intended purpose.
         11. third-party influence or force majeure (such as fire or water damage)
         12. Defects attributable to the usage environment, for example from using dirty, corrosive water, poor quality gas, or electricity of incorrect current rating or voltage. All damage due to overvoltage is excluded from the warranty.
      3. In addition, replacement and/or defects in the following aspects of the Products are not covered by this Limited Warranty:
         1. door glass panels;
         2. globes / bulbs and fuses when blown due to globes / bulbs failure;
         3. lens covers;
         4. gauge glasses;
         5. door seals;
         6. o-rings;
         7. light seals;
         8. drive belts;
         9. cabinet sealants;
         10. lost components fittings and /or attachments;
         11. tripped over temperature devices;
         12. tripped overload devices; and
         13. tripped circuit breakers.
      4. General items that are not covered by this Limited Warranty:
         1. No-fault found calls
         2. Travel charges outside 50 Km distance from the Metro Capital City
         3. Travel charges outside 50 Km distance from the Metro Capital City
         4. Additional costs incurred without prior approval for any:-
            1. Accommodation
            2. Ferry / barge charges
            3. Associated waiting time relating to attendance at remote sites
            4. Car hire
            5. Personnel allowances
            6. Flights
4. Our liability to you
   1. This Limited Warranty gives you specific legal rights against The Good Lady, but nothing in this Limited Guarantee seeks to override any additional rights you may have against The Good Lady as the Importer/Distributor or the person from whom you purchased the Products.
   2. We will only be liable to you for all losses you suffer which were foreseeable consequences of our failure to comply with the terms of this Limited Guarantee.
   3. Subject to clause 4.4, The Good Lady will not have any liability for a breach of the Limited Warranty if or to the extent that:
      1. any of the exclusions set out above in clause 3 apply;
      2. the customer does not comply with its obligations at clause 2.1in respect of the breach;
      3. the relevant defect was caused by fair wear and tear; or
      4. the customer makes further use of the relevant Product after discovering the relevant breach.
   4. Nothing in this Limited Warranty will operate to exclude or restrict The Good Lady liability to the customer for any matter for which it is not permitted by law to exclude or limit, or to attempt to exclude or limit, including liability:
      1. for death or personal injury resulting from its negligence;
      2. for its fraud or fraudulent misrepresentation or fraud or fraudulent misrepresentation by a person for whom it is vicariously liable; or
      3. for any breach of the obligations implied by law regarding the passing of good title to the Product.
5. Non-transferability
   1. The Limited warranty is provided exclusively to the original customer of the vendor who procured the products from The Good Lady and is not transferable.
6. Device registration
   
   The Good Lady recommends that customers register their devices with RATIONAL immediately following installation, thereby ensuring that warranty claims can be processed without difficulty.
   
   Registering their asset also enables an extra 2 years parts warranty. Customers can complete their registrations in any of the following ways:
   1. through the website https://www.thegoodlady.com.au/warranty-registration b. Calling the National Hotline 1800 183 818 and registering over the Phone.
   2. Calling the National Hotline 1800 183 818 and registering over the Phone.
   3. Registrations can be made through any Good Lady Partner
7. Governing Law and Jurisdiction
   1. The Limited Warranty will be governed by Australian Law.
   2. The courts of Australia have non-exclusive jurisdiction to determine any dispute arising out of or in connection with the Limited Warranty.